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In this documentary, two dispatchers of the 112 emergency room talk candidly about their responsible and emotionally taxing job. The women are expected to adjust dispatching procedures to the new protocol that recently took effect. Dispatchers have to work through a tight scheme of questionnaires, and the one is better at it than the other. Their testimonies provide insight into the dilemmas that care employees are increasingly facing: realize the best possible care for clients versus the commercialisation in health care.


Executive producer
Production company
TV company
Human TV

Title: Volgens protocol
Year: 2015
Duration : 49 minutes
Category: Short Documentary
Edition: NFF 2015


Gouden Kalf nominees

Beste Korte Documentaire (2015)
Anne-Marieke Graafmans

NFF Archive

You are now in the NFF Archive. The archive contains contains information on film, TV and interactive productions that were screened at past festival editions. The NFF does not dispose of this material. For this, please contact the producer, distributor or broadcaster. Sometimes, older films can also be found at the Eye Film Museum or the Netherlands Institute for Sound and Vision.