FAQ

We look forward to welcoming you at the festival! Do you have any questions? Please read the answers to these Frequently Asked Questions frist first! If you can't find your answer, please send us a chat message or an e-mail by clicking the red chat button at the bottom right of this page.

My NFF

What is My NFF?: My NFF is your personal account through which you can buy your e-tickets and mark your favourites.
I have lost the password of my account, what should I do?: Click here and enter your email address to request a new password. Next, you will receive an email with a recovery link with which you can create a new password. Also check your spam inbox, it is possible that the email ends up there. Does the email not arrive? Please try it again in another browser. Note: The email with the recovery link will remain valid for 4 hours.
I want to delete my My NFF account, what should I do?: If you would like to have your account and data removed from our system, please email [email protected] and our staff will assist you.

About NFF

When is the festival in 2025?

What are the festival locations?

What is the Nederlandse Filmroute in Utrecht?

I would like to go for a drink before going to see a movie. Where should I go?

Contact

Press

Where can I turn to with questions about press and PR?: You can send your questions to [email protected].

Programme

How many films will be shown at the festival?: With more than 250 films, masterclasses, awards and much more, this year's program is once again well-filled!
When will the Golden Calves be awarded?: The Golden Calf Awards will be presented at the Golden Calf Gala on 3 October 2025.
What is Storyspace?: Storyspace is an exhibition of digital productions in the central hall of Neude library. The digital productions show refreshing and original methods of telling stories on the crossroads of technology, art and science. The digital productions come in all shapes and sizes: installations, VR, XR, AR, apps, games, webseries, or performances. Read more

Professionals

When is the NFF Professionals Programme?: The Professionals Programme will take place between 27 September and 1 October. The programme is filled with talks, specials, our international programme and our yearly NFF Talentday.
For a complete overview of the programme, please visit the NFF Professionals Programme page.
Where does the Professionals Programme take place?: The Professionals Programme predominantly takes place on location at the Stadsschouwburg Utrecht.
Can I apply for accreditation as a professional?: We invite all film professionals to join us during the NFF Professionals Programme. With the Professionals accreditation you can visit the entire festival programme, including film viewings, talks and and more. A Professionals accreditation costs for €135,-. More information about this accreditation can be found here.
How do I order a ticket for an event of the NFF Professionals Programme?: For a complete overview of the programme, please visit the NFF Professionals Programme page. On this page you can get a ticket by clicking on the event of your interest.
You will have to create a My NFF account on the website to order your ticket.

Accessibility NFF in Utrecht

What are the locations of this year's NFF in Utrecht?: You can find an overview of all NFF locations here.
Is NFF easily accessible by train?: Yes, most locations are within a 10 minute walk from Utrecht Central Station.
Where can I find the address and directions to Kinepolis Jaarbeurs cinema?: The address is Jaarbeursboulevard 300, 3521 BC Utrecht. Click here for directions and more information.
Where can I find the address and directions to the Louis Hartlooper Complex?: The address is Tolsteegbrug 1, 3511 ZN Utrecht. Click here for more information about the Louis Hartlooper Complex.
Where can I find the address and directions to Stadsschouwburg Utrecht?: The address is Lucasbolwerk 24, 3512 EJ Utrecht. Look here for directions and more information.
Where can I find the address and directions to Slachtstraat Filmtheater?: The address is Slachtstraat 5, 3512 BC Utrecht. Look here for more information about Slachtstraat Filmtheater.
What is the address of Neude Library?: The address of Neude Library is Neude 11, 3512AE Utrecht. Look here for more information about the Neude Library.
I am coming to the Neude by bike. Where can I park my bicycle safely?: In the basement of Neude Library is a bicycle parking with room for 720 bicycles. Cyclists can park here for free during the first 24 hours. The opening hours are generous and your bike will be safe and dry while you visit the festival.
Opening hours:
- Monday - Wednesday: 7 AM - 1 AM
- Thursday - Sunday: 24 hours
What is a good place to meet before going to a movie or event?: All locations have catering facilities, such as cafés and restaurants. This is the ideal place to have a drink or a bite to eat before or after a film. You can also visit one of the many cafés in the city centre that serve special NFF Kalf beer! Click here for a list of participating locations.
I would like to book a hotel during the festival. What would you recommend?: There are many hotels in Utrecht where you can stay during the festival, for example at our partner hotels Eye Hotel, StayOkay and Hotel Mitland. EYE Hotel has a special discount code for NFF visitors.
View all hotel options in Utrecht by clicking here.
Where can I park my car in the vicinity of the Neude?: Are you coming by car? Then you can park at Interparking Hoog Catharijne P1, P4 or P5 or at Q-park La Vie. The parking garages are open 24 hours a day. From these car parks it is a 5 to 10 minute walk to the Neude Library.
Where can I park in the vicinity of Kinepolis Jaarbeurs?: If you are coming by car, you can only park at P2 and P4 due to maintenance. You can find more information including the walking route from the parking lot to the cinema on this page.

Tickets & Service

I don't speak Dutch, which films/events can I attend?

Where and how can I buy tickets?

What is the price of a ticket?

I would like to order tickets online. How does it work?

I bought a ticket for an online event. Where can I find my online event?

Can I return my tickets after purchase?

I'm not able to download my e-ticket.

I can't find my e-ticket in my email.

Can I use my Cineville card?

What is a Youth Badge?

How do I get a ticket with a Youth Badge, Day Pass, or Professional Badge?

Can I order tickets for others along with my Youth Badge or Day Pass?

Can I order a Day Pass or Youth Badge for someone else?

I forgot/lost something on location, what to do?

Badges

What is a Youth Badge?: Are you under the age of 30? Then buy a Youth Pass for just €50 here. With this pass you will gain access to the entire public programme for free.
What is a Day Pass?: A Day Pass can be bought for €29. The pass can be used on Saturday 27 September to Wednesday 1 October. The Day Pass is ideal if you visit three or more films and/or events in one day. You have already made your money back, if you visit two films and the VR-experience. This gives you free access to all programming in the Louis Hartlooper Complex, Kinepolis, Neude Library and the film programming in the Stadsschouwburg Blue Hall.
For the red carpet premieres, the Talent Day and Focus Talks in the Stadsschouwburg, you pay a surcharge of €7.50.
The pass is not valid for the Volkskrantdag and NFFx030.
What is a Talent Badge?: Starting this year, there is a Talent Badge for new makers. This pass grants you access to both the public programme as well as the Professionals Programme. You can find more information regarding the Talent Day here. Please note that the main spoken language at the Professionals Programme is Dutch.
How do I get a Professionals Badge?: If you work in the av sector, you can order your badge prior to the festival. You can get an NFF Professionals Badge here. The price for a Professionals accreditation is €135,-, including VAT.
How do I get a ticket with a Youth Badge, Day Pass, or Professional Badge?: If you have a pass, you can order your tickets at the programme page after logging into your My NFF account. You will not receive an e-ticket, but you can have your pass' QR-code be scanned upon entry. Note that you must be logged in with the e-mail address on which you have received your digital pass.
Can I order a Day Pass or Youth Badge for someone else?: You cannot order a Day Pass or Youth Badge for someone else. You can purchase one per NFF account. If you want to attend together, the other person will have to purchase a Day Pass or Youth Badge with their own My NFF account.
Can I order tickets for others along with my Youth Badge or Day Pass?: If you have a Youth Badge or Day Pass and would like to attend a film with someone else, you can purhcase a regular ticket along with your own in the same order.

Accessibility for people with a disability

Is the festival accessible to people with a disability?: The NFF aims to be there for everyone. Accessibility of our locations, films and events play a vital role in this. People with a hearing impairment can watch films using Earcatch, extra subtitles or with a sign language interpreter(NGT). Most activities are wheelchair accessible. Starting from Thursday August 29th you will be able to find what films will have subtitles, audio descriptions and/or a sign language interpreter(NGT).

Online festival program

What is there to do online during the festival?: You will be able to enjoy films listed in the festival program(VOD) from the comfort of your own home during the festival on this very website. During the festival (20th to 27th of September) one film from the selection will be made public for viewing on the website. You can also watch part of our program on the websites of our partners like NPO Start and Pathé Thuis. The entire online program can, in time, be found on the website and on location.
What is the cost of watching a film online?: The cost of one film is €3,99.
Will all films be made viewable online? / How do I know which films will be available online?: No, but some will be. You can find an overview of all the films that will be accessible online in this overview starting from the 29th of August.
How long will the films be accessible online?: It says on the program overview when a film will be accessible on the NFF platform. Once you started a film, you have 24 hours to finish the film.
Can I also watch the films online whilst being abroad?: No, all the films are only available within the Netherlands, so make sure you are not using a VPN to change your location when trying to watch one of the films online.
I have bought a ticket for an online film. How do I gain access to the film?: Go to your My NFF-account to watch a film or attend an online event during the festival. You will find your purchased tickets under "Tickets" and you will be able to easily click on the link to take you to the correct web-page.
I have a question regarding "Kijk nu op NPO Start": Part of our program can be watched through our parters like NPO Start, Videoland or Pathé Thuis. From the film's web-page on our website you will be able to easily be redirected to the correct platform to watch the film or series.