We look forward to welcoming you at the festival! Do you have any questions? Please read this FAQ-page first! If you won't find your answers, please send an e-mail to klantenservice@filmfestival.nl or click the red button to start a chat right below.
FAQ
My NFF
My NFF is your personal account through which you can buy your e-tickets and mark your favourites.
Click here and enter your email address to request a new password. Next, you will receive an email with a recovery link with which you can create a new password. Also check your spam inbox, it is possible that the email ends up there. Does the email not arrive? Please try it again in another browser. Note: The email with the recovery link will remain valid for 4 hours.
If you would like to have your account and data removed from our system, please email info@filmfestival.nl and our staff will assist you.
About NFF
The 43rd edition of the Netherlands Film Festival will take place from Friday 22 - Friday 29 September 2023. The NFF Professionals Programme takes place during those days from Friday 22 - Tuesday 26 September.
The NFF takes place at multiple locations in Utrecht, an overview of all the locations can be found here.
Also there will be a compact online Video on Demand-programme and the premiere of the opening and closing film to visit throughout the country.
Is your question not among the FAQs? Please ask your question by sending an e-mail to klantenservice@filmfestival.nl.
Press
You can send your questions to publiciteit@filmfestival.nl.
Professionals
The Professionals Programme will take place between September 22 and 26. The programme is filled with talks, specials, our international programme; Holland Film Meeting and our yearly NFF Conference day.
For a complete overview of the programme, please visit the NFF Professionals Programme page.
The Professionals Programme predominantly takes place on location at the Stadsschouwburg Utrecht.
We invite all film professionals to join us during the NFF Professionals Programme.
- Professionals accreditation
With the Professionals accreditation you can visit the regular Professionals Programme during the festival for €130,-. More information about this accreditation can be found here. - HFM accreditation
For a Holland Film Meeting (HFM) accreditation or to upgrade your current HFM accreditation to a HFM Professionals accreditation send an e-mail to: hfm@filmfestival.nl.
- Professionals accreditation
For a complete overview of the programme, please visit the NFF Professionals Programme page. On this page you can get a ticket by clicking on the event of your interest.
You will have to create a My NFF account on the website to order your ticket.
NFF in Utrecht
You can find an overview of all NFF locations here.
The address is Jaarbeursboulevard 300, 3521 BC Utrecht. Click here for directions and more information.
The address is Lucasbolwerk 24, 3512 EJ Utrecht. Look here for directions and more information.
The address is Tolsteegbrug 1, 3511 ZN Utrecht. Click here for more information about the Louis Hartlooper Complex.
The address is Slachtstraat 5, 3512 BC Utrecht. Look here for more information about Slachtstraat Filmtheater.
The address of Neude Library is Neude 11, 3512AE Utrecht. Look here for more information about the Neude Library.
In the basement of Neude Library is a bicycle parking with room for 720 bicycles. Cyclists can park here for free during the first 24 hours. The opening hours are generous and your bike will be safe and dry while you visit the festival.
Opening hours:
- Monday - Wednesday: 7 AM - 1 AM
- Thursday - Sunday: 24 hours
Are you coming by car? Then you can park at Interparking Hoog Catharijne P1, P4 or P5 or at Q-park La Vie. The parking garages are open 24 hours a day. From these car parks it is a 5 to 10 minute walk to the Neude Library.
Yes, most locations are within a 10 minute walk from Utrecht Central Station.
All locations have catering facilities, such as cafés and restaurants. This is the ideal place to have a drink or a bite to eat before or after a film. You can also visit one of the many cafés in the city centre that serve special NFF Kalf beer! Click here for a list of participating locations.
There are many hotels in Utrecht where you can stay during the festival, for example at our partner hotels Eye Hotel, StayOkay and Hotel Mitland. EYE Hotel has a special discount code for NFF visitors. Add the code NFF 2023 when booking to receive a discount!
View all hotel options in Utrecht by clicking here.
Tickets & Service
Please find the overview here.
Tickets for films, parties and other NFF events can be ordered online from the beginning of September. During the festival tickets can also be bought at the box offices at all the locations. We recommend to buy online to ensure yourself of a ticket!
There are different prices. The basic price for a regular filmticket is €12.
Are you a student or 65 years or older? Then you will receive a discount and pay €8.50 instead of €12.
With a Cineville card you are able to go to the screenings in the Louis Hartlooper Complex and Slachtstraat Filmtheater for free. These tickets can be reserved from August 31.
You can buy tickets in four quick-and-easy steps on our programme page:
- Create a personal My NFF account;
- Select desired tickets;
- Pay directly and safely online;
- You will receive a confirmation and more information through email.
During the festival, go to your My NFF account to watch a film or attend an online event. Under "Tickets" you will find your purchased tickets and easily click through to the correct page.
Purchased tickets cannot be returned. Please contact klantenservice@filmfestival.nl if you have any questions.
This is probably because your browser blocks pop-ups. You can accept these for our website, or open your tickets in an incognito/private browser.
Check your spam box to be sure! You can also find your tickets in My NFF.
Have you purchased a ticket for an online screening? Then you will not receive an e-ticket, but you can access the screening via the ticket overview in your My NFF account.
Do you have a pass? Then you will not receive separate e-tickets and you can have the (digital) pass scanned at the access control. You can find an overview of the screenings you have booked in My NFF.
Are you going to a screening in a movie theater where your Cineville pass is valid during normal screenings? Then it is also valid during NFF. This means that all NFF screenings of in Louis Hartlooper Complex and Slachtstraat can be visited free of charge. Order your Cineville ticket via our website and bring your card to the cinema.
In addition, Cinevillers can take a free +1 to all screenings of the Forum of Directors programme! If you put a Cineville ticket in your shopping cart, this option will automatically appear. Don't have a Cineville pass yet? Click here to become a member.
If you have lost something on location you can contact us through klantenservice@filmfestival.nl or live chat on the website to indicate what you lost where.