FAQ

Information about tickets

I don't speak Dutch, which films/events can I attend?

Please find the overview here.

Where and how can I buy tickets?

Tickets for films, parties and other NFF events can be ordered online from the beginning of September. During the festival tickets can also be bought at the box offices at all the locations. An overview of all the locations can be found via the following link: https://www.filmfestival.nl/pl...

What is the price of a ticket?

The prices vary between €3,99 for an online film, €11,50 for films in cinemas and €35 for the NFF Conference. Please check the programme of your choice for the correct price. Some events are free of charge.

I would like to order tickets online. How does it work?

You can buy tickets in four quick-and-easy steps on our programme page:

1. Create a personal My NFF account;
2. Select desired tickets;
3. Pay directly and safely online;
4. You will receive a confirmation and more information through email.

I bought a ticket for an online event. Where can I find my online event?

During the festival, go to your My NFF account to watch a film or attend an online event. Under "Tickets" you will find your purchased tickets and easily click through to the correct page.

Can I return my tickets after purchase?

Purchased tickets cannot be returned. Please contact klantenservice@filmfestival.nl if you have any questions.

My NFF

What is My NFF?

My NFF is your personal account through which you can buy your e-tickets and mark your favourites.

I have lost the password of my account, what should I do?

Click here and enter your email address to request a new password. Next, you will receive an email with a recovery link with which you can create a new password. Also check your spam inbox, it is possible that the email ends up there. Does the email not arrive? Please try it again in another browser. Note: The email with the recovery link will remain valid for 4 hours.

I want to delete my My NFF account, what should I do?

If you would like to have your account and data removed from our system, please send an email to info@filmfestival.nl, our staff will assist you.

About NFF

When is the festival?

The 42st edition of the Netherlands Film Festival will take place from Wednesday 21st of September till Friday the 30th of September 2022. The NFF Professionals Programme will take place during those days from Friday 23rd till Tuesday 27th of September.

Contact

Is your question not among the FAQs? Please ask your question by sending an e-mail to klantenservice@filmfestival.nl.

What are the festival locations?

In 2022, the NFF takes place at multiple locations in Utrecht, an overview of all the locations can be found via the following link: https://www.filmfestival.nl/pl...

Also there will be a compact online Video on Demand-programme and the premiere of the opening and closing film to visit throughout the country.

Press

Where can I turn to with questions about press and PR?

You can send your questions to publiciteit@filmfestival.nl.

Professionals

When is the NFF Professionals Programme?

In 2022 the Professionals Programme will take place between September 23 and 27. The programme is filled with talks, specials, our international programme; Holland Film Meeting and our yearly NFF Conference day.

For a complete overview of the programme, please visit the NFF Professionals Programme page.

Where does the Professionals Programme take place?

This year the Professionals Programme takes place on location at the Stadsschouwburg Utrecht.

Can I apply for accreditation as a professional?

We invite all film professionals to join us during the Holland Film Meeting or the NFF Professionals Programme.

• Professionals accreditation
  With the Professionals accreditation you can visit the regular Professionals Programme during the festival for €120,-. More info about this accreditation can be found here.
  
• HFM accreditation
  For a Holland Film Meeting (HFM) accreditation or to upgrade your current HFM accreditation to a NFF Professionals accreditation send an e-mail to: hfm@filmfestival.nl.

How do I order a ticket for an event of the NFF Professionals Programme?

For a complete overview of the programme, please visit the NFF Professionals Programme page. On this page you can get a ticket by clicking on the event of your interest.

You will have to create a My NFF account on the website to order your ticket.

Accessibility

What are the locations of this year's NFF in Utrecht?

You can find an overview of all NFF locations on this page: https://www.filmfestival.nl/pl...

Where can I find the address and directions to Kinepolis Jaarbeurs cinema?

The address is Jaarbeursboulevard 300, 3521 BC Utrecht. Click here for directions and more information.

Where can I find the address and directions to Stadsschouwburg Utrecht?

The address is Lucasbolwerk 24, 3512 EJ Utrecht. Look here for directions and more information.

Where can I find the address and directions to the Louis Hartlooper Complex?

The address is Tolsteegbrug 1, 3511 ZN Utrecht. Click here for more information about the Louis Hartlooper Complex.

Where can I find the address and directions to Slachtstraat Filmtheater?

The address is Slachtstraat 5, 3512 BC Utrecht. Look here for more information about Slachtstraat Filmtheater.

What is the address of Neude Library?

The address of Neude Library is Neude 11, 3512AE Utrecht. Look here for more information about the Neude Library.

I am coming to the Neude by bike. Where can I park my bicycle safely?

In the basement of Neude Library is a bicycle parking with room for 720 bicycles. Cyclists can park here for free during the first 24 hours. The opening hours are generous and your bike will be safe and dry while you visit the festival.

Opening hours:

- Monday - Wednesday: 7 AM - 1 AM

- Thursday - Sunday: 24 hours

Is NFF easily accessible by train?

Yes, most locations are within a 10 minute walk from Utrecht Central Station. There will also be a VR-experience at the Central Station which will get you right into the NFF atmosphere.

Where can I park my car in the vicinity of the Neude?

Are you coming by car? Then you can park at Interparking Hoog Catharijne P1, P4 or P5 or at Q-park La Vie. The parking garages are open 24 hours a day. From these car parks it is a 5 to 10 minute walk to the Neude Library.

What is a good place to meet before going to a movie or event?

All locations have catering facilities, such as cafés and restaurants. This is the ideal place to have a drink or a bite to eat before or after a film.

General

I forgot/lost something on location, now what?

If you have lost something on location you can contact us through klantenservice@filmfestival.nl or live chat on the website to indicate what you lost where.

I saw someone wearing Golden Calf socks, can I buy them too?

Sure! Merchandise can be purchased through the website and during the festival at the festival locations. More information can be found via this link: https://www.filmfestival.nl/fe...

Can I also become a volunteer with NFF?

Sure! Volunteers are an incredibly important factor in making the festival a success each year. More information can be found via this link: https://www.filmfestival.nl/en...

How do I stay informed about NFF?

Through the website you can sign up for the NFF newsletter. This way you will always be up to date with all the developments and news around NFF.

What is the Dutch Film Route in Utrecht?

More information about the Dutch Film Route can be found via this link: https://www.filmfestival.nl/nu...

COVID-19 NFF 2022

How will NFF deal with COVID-19 during the upcoming edition in 2022?

There are no restrictions regarding COVID-19 during this year's edition of NFF. You can always choose to take some measures anyway like wearing a mouth mask, however this will not be facilitated by NFF.