Beste Korte Documentaire Anne-Marieke Graafmans
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In this documentary, two dispatchers of the 112 emergency room talk candidly about their responsible and emotionally taxing job. The women are expected to adjust dispatching procedures to the new protocol that recently took effect. Dispatchers have to work through a tight scheme of questionnaires, and the one is better at it than the other. Their testimonies provide insight into the dilemmas that care employees are increasingly facing: realize the best possible care for clients versus the commercialisation in health care.